Terms and Conditions

Who can play

You must be at least 18 years old, or the higher eligible age required in your jurisdiction, to use Legzo Casino. We may ask for proof of age at any time. If you do not provide it, or if we suspect that you are under the eligible age, we may suspend your account and refuse service.

You decide for yourself whether online gambling is lawful where you are. We do not provide legal advice or guarantee that your use is lawful. Residents of a number of countries cannot open an account, deposit funds or place real-money bets. If you breach this restriction and give misleading details about your location, all deposits and withdrawals will be null and void.

One account with accurate details

You may hold only one account. The limit applies per player, household, email address and IP address used by a computer or other device. Any additional account is a duplicate and may be closed immediately. Transactions from a duplicate account are null and void. At our discretion we may hand back deposits or stakes, but any refunds, bonuses and winnings from that duplicate are lost and can be reclaimed.

Register in your current real name and give complete, accurate and reliable details. Update them promptly when they change. Incorrect or outdated information may lead to restrictions, failed transactions, loss of bonuses or winnings, or account closure.

Keep your username and password secret. Do not give another person access, and never allow a minor to use your account. You are responsible for every action and transaction made through your account, including losses caused by another person. Tell us immediately if you discover unauthorised access.

When we verify you

We may check your identity and contact details at any time. We may request an identity document, a payment card, a recent utility bill in your name or another document that confirms who you are. We may also ask you to complete a phone or video call, or send documents by mail.

You must provide requested documents and information within ten days of our request. We may withhold payouts and restrict access while checks are in progress. Miss that deadline and your account can be blocked or suspended for good.

Once your deposits add up to more than 3 000 C$, an identity check can follow. Past 15 000 C$ in total, we can also ask you to show where the money comes from. We may still require primary or secondary verification at any time.

We may verify your identity before crediting a payment and withhold that payment during the check. If you supplied false personal data, the payment will not be credited and your account may be blocked. Inaccurate information may also lead us to block the account and cancel withdrawals.

Making a deposit

Available methods include cards, e-wallets, mobile phone payments and cryptocurrency. Deposit only from an account, system or payment card registered in your own name. We do not accept money from third parties. If a check shows that you broke this rule, all winnings will be confiscated and returned to us.

We do not accept cash. Deposited money must come from a legal source. You must not reverse, withhold or cancel an earlier payment or deposit. If you do, you must return the funds and cover the expenses we incur in recovering them.

Your balance is not a bank account. It is not covered by deposit insurance or similar banking protections, and it earns no interest.

Requesting a withdrawal

Before you request a withdrawal, verify your email, complete every profile field accurately and add at least one real, valid phone number. Your information and documents must be current. Use the same payment instrument that you used for the deposit.

You must finish or cancel every active bonus and free spin before withdrawing. Each deposit must be wagered 1X through casino games or sports bets. Bonus bets do not count. If this requirement is not met, we may cancel the withdrawal or withhold a 10% commission from the requested amount to recover payout processing costs.

Cryptocurrency withdrawals are available only when the winnings came from bets funded by cryptocurrency deposits.

We process payouts within 24 hours after receiving a withdrawal request, except in special cases described by these terms. If the amount exceeds 1 875 C$, we may carry out an additional check of gaming transactions for up to 48 hours. An issuing bank may block or reject a card payout at its discretion.

Base payout limits are calculated over 24 hours, 7 days and 30 days:

• Bronze and Silver members can take out up to 6 000 C$ per 24 hours, 30 000 C$ per 7 days and 120 000 C$ per 30 days.
• Gold members have 15 000 C$, 75 000 C$ and 300 000 C$ for the same three periods.
• Platinum members have 22 500 C$, 112 500 C$ and 675 000 C$.

The applicable limit for each period is never lower than three times the deposits you made during that same period. We compare each request with all three periods and include withdrawals already made. If the request would exceed any applicable limit, we may refuse it, suspend processing, reduce the amount or pay it in instalments within the available limits.

Using bonuses

Only one bonus may be active at a time unless a particular offer says otherwise. Each person, home, IP address, device, phone number and payment account gets a given bonus only once.

Unless the specific bonus rules set another maximum, no more than 10 C$ from a bet counts towards wagering. Only eligible slot bets count. Other game bets do not. A withdrawal request made before wagering is complete cancels the bonus.

Unless an offer states otherwise, winnings and withdrawals from a no-deposit bonus are capped at 10X the bonus amount. Any excess is removed from the balance. Duplicate accounts make bonuses and all related winnings void.

Fair play and errors

The results recorded on our server are final if they differ from those shown on your device. We may limit or cancel bets placed or settled in error, cancel winnings produced with money credited by mistake, and require repayment of an amount already paid by mistake.

Collusion, fraud, dishonest strategies and multiple accounts are prohibited. They may lead to account closure, blocked access, and suspended or cancelled payments and winnings.

Closing your account

You can end this agreement and close your account at any time, including deleting your username and password, by emailing [email protected]. You remain responsible for account activity until we confirm that the account is fully closed. We may first deduct commissions or other amounts you owe us.

Your contract is with Galaktika N.V. of Curaçao (Reg. No. 140803), which holds Licence No. OGL/2024/169/0146 from the Curaçao Gaming Authority.

These terms are governed by the law of Curaçao. We may amend them without prior notice, including for legal, commercial, service or software reasons. Changes take effect when the revised terms are posted. If you do not accept a change, stop using Legzo Casino and close your account.